Frequently Asked Questions

I have lost a part of my Exotec system. How do I get replacement spare parts?

Spare parts are available for your EXOTEC system. Email us at info@zacspeed.com with your requirements and we will get you back on the trail as quickly as possible. Be sure to provide your location so we can best service your request.

I live in Australia/New Zealand/Sth Africa, why can't I purchase Zac Speed products from your online shop?

To provide the best service to our customers we utilize retail outlets across your region. To find a dealer nearest you contact the distributor in your country. If you have any other question on how to best get Zac Speed products in your area, please contact us at info@zacspeed.com.

What is the return/refund policy for a website purchase?

We have a 100% satisfaction policy. If for some reason you are not satisfied with a shipped order (does not fit correctly, not as described, faulty, just not happy etc), please contact us at info@zacspeed.com with your reason for return. We have a 14 day (from date of receipt) return policy for product that has been shipped from the Zac Speed online store. If you purchased your product from a retailer please return it to the point of purchase. Product returned to Zac Speed is shipped at the cost of the return sender. The value reimbursed to the purchaser is the cost of the product being returned only. Goods must be returned in their original condition, with all tags and labels attached. Goods may be tried on for fit but must be otherwise unworn. Goods must be returned unsoiled or undamaged and must include the original receipt.

How long will my order take to arrive?

Product purchased from Zac Speed store is shipped by Express Post International and can take up to 3-7 working days.

Colours on the website- how accurate are they?

Actual fabric colours and textures may vary from those depicted on the website. All attempts are made to ensure colour accuracy on screen but variations in individual's computer and screen setup will result in unavoidable variations.

What is the ZAC SPEED online store pricing policy?

We try to keep our prices consistent with the recommended retail price (AU$) in our dealer network. Occasionally, our pricing may be slightly different due to special promotions or mark downs that are only available through our online store. Special product markdowns or promotions that appear within our online store are only available when ordering online unless otherwise stated.

I would like to apply for sponsorship from Zac Speed. How do I apply?

When we are after new recruits we will advertise on our website, so check the site regularly for updates!