Shipping Terms

How long will my order take to arrive?

Product purchased from Zac Speed store is shipped by Express Post International and can take up to 3-7 working days.

What is the return/refund policy for a website purchase?

We have a 100% satisfaction policy. If for some reason you are not satisfied with a shipped order (does not fit correctly, not as described, faulty, just not happy etc), please contact us at info@zacspeed.com with your reason for return. We have a 14 day (from date of receipt) return policy for product that has been shipped from the Zac Speed online store. If you purchased your product from a retailer please return it to the point of purchase. Product returned to Zac Speed is shipped at the cost of the return sender. The value reimbursed to the purchaser is the cost of the product being returned only. Goods must be returned in their original condition, with all tags and labels attached. Goods may be tried on for fit but must be otherwise unworn. Goods must be returned unsoiled or undamaged and must include the original receipt.

Who assumes the cost and risk of returned items?

In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. Note down tracking numbers of goods sent to ZAC SPEED. We do not accept responsibility for goods that fail to arrive in their original condition. For this reason we encourage you to insure the goods against loss or damage while in transit. You must also pay for the cost of returning the goods unless we deem them to be faulty or not as described, in which case we will credit you for the cost of returning the goods.

How long will a return take to be processed?

Returns will be processed within 1-5 working days of receiving the goods at the point of dispatch. You will be notified by email once refunds have been processed.

What is the policy for transfer of property in the goods?

Property of the goods is passed to you as soon as they are dispatched from our warehouse.

My shipment has not turned up. What do I do?

Contact us at info@zacspeed.com if you have not received your product after 10 working days from the time you placed your order. Insurance for your shippment is included in the shipping costs. See insurance details below.

Are the shippments insured?

All shippments are insured to cover the retail price of products purchased as part of the regular shipping costs.

How are the goods shipped?

All International orders shipping will be via Australia Post International Express Post. These services offer tracking and signature on delivery. Items sent via Express Post will require signature confirmation upon delivery to ensure the goods have been received. If you are unlikely to be home to sign for the goods we recommend the use of a business address. Sorry we cannot ship to PO Boxes. All in stock items will be shipped within 2 days after email confirmation of order. Orders shipped with EMS Express can be tracked at http://ice.auspost.com.au/. If there are any difficulties with the arrival of your order please contact us immediately.

What about customs, duties and tarriffs on shippments?

Please be aware when you are ordering for International deliveries you warrant, understand and agree to the following:
. Customers are liable for any relevant customs charges, duties or tariffs for their country.
. Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.
. Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)
. To protect our global distribution network ZAC SPEED PTY LTD will not devalue invoices or ship under valued proforma invoices.

Where does ZAC SPEED not ship to?

We do not sell from our online store and ship to Australia, New Zealand or South Africa.